Following on from the announcement of our region going into National Lockdown, like before, we will remain open and continue to follow full COVID safety rules in store.
We are still offering our FREE HOME DELIVERY service on orders over £15.00 in the Norwich area (NR1-NR8). For the rest of Norfolk it is £3.95 or FREE DELIVERY on orders over £50.00
You will be able to shop several ways
1. Come into our store
2. Order online either for delivery or pick up. (Please note, for pick up you do not need to enter our store. To pick up from our store, you need to select our shop as a delivery option at checkout on our website. You can also ask for pick up via phone and email too.
3. You can order goods over the phone: 01603 622891
4. You can email us your order, email: firstname.lastname@example.org Please mark the subject field as 'Order for delivery'
Covid Measures Within Our Store
Since Covid-19 we have made several changes throughout our store to provide our customers and staff a safe shopping experience.
We now have a one way system in place, whilst we appreciate this isn't ideal, it is the safest way for us to operate social distancing safely within our store.
There is signage throughout our store to remind everyone of 2 metre distancing.
All departments except Paints (which no longer has a counter) are fitted with screens and every counter has hand sanitiser for customer use.
We ask our customers to wear a face mask when entering our store. If you are feeling unwell, we ask that you do not enter our store this is to protect customers and staff.
Whilst we accept cash, we would prefer credit card as a method of payment.
Our Opening hours are:
Monday - Saturday: 9.15am - 5.30pm
Sunday: 10.15am - 4pm
We open 15 mins later than we would normally operate this is due to allow us time to sanitise each department, hand rails, counters and credit machines. We also carry out cleaning throughout the working day.
If you do not want to visit our store, we offer a local delivery or pick up service.
To pick up goods from our store, all you need to do is order items online and select our shop as the delivery option at the checkout. You will then receive an email notification when your goods are ready. To collect items, you will need to use our side entrance on Lobster Lane which is opposite Wilkinsons Tea Shop.
Thank you for your continued support
The Team at Thorns DIY