Our Delivery Options & Call/Click & Collect
DELIVERY
Please note: Due to excessive postage costs, we do not send paint or large items to Northern Ireland, Scottish Highlands, Channels Islands or Isle of Man. If you try and purchase these items you will be refunded.
Before placing your order, please refer to the delivery options set out on our website. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. We strongly suggest that you do not schedule or commence any installation work until after you have received your order and checked all the goods are suitable for your purposes and do not have any defects or missing parts.
We aim to deliver the goods in accordance with your order usually within the stated delivery time (except in exceptional circumstances) but not more than 30 days after the day you place your order, unless otherwise agreed between you and us. We reserve the right to deliver an order in instalments by separate delivery shipments.
OUR RATES:
STANDARD ITEMS & PAINT UP TO 150ML is £4.95
Maximum Dimensions: 45cm x 35cm x 16cm Maximum Weight up to 2kg.
LARGE ITEMS, PAINT OVER 150ML AND BATTERIES is £6.75
Please note: Due to excessive postage costs, we do not send paint or large items to Northern Ireland, Scottish Highlands, Channels Islands or Isle of Man. If you try and purchase these items you will be refunded.
Items which are large in size (over 2KG and bigger than 45cm x 35cm x 16cm) and paint over 150ml, batteries which cannot be sent via Royal Mail will be sent as a Large Item, this is £6.75. We use FedEx next day and Royal Mail Tracked 24/48 for this service.
You can get free delivery on this service if you spend over £30.00 (local delivery), 65.00 (within Norfolk) or 100.00 for rest of the UK (excluding Northern Ireland, Scottish Highlands, Channel Islands & Isle of Man).
IF YOU ORDER A LARGE ITEM, PAINT (OVER 150ML), BATTERIES & A STANDARD ITEM TOGETHER – MIXED ORDER , you will be charged £6.75.
Items are over 2KG and bigger than 45cm x 35cm x 16cm.
NORFOLK DELIVERY ONLY
Our website states there are some items which clearly state NORFOLK DELIVERY ONLY. This is because of the size and weight of the item is too excessive for delivery outside Norfolk and is delivered by us and not a courier. Rates for Norfolk Delivery Only is the same as Large Item, Paint Over 150ml and Batteries - £6.75. You will still qualify for free delivery on orders over £30.00 if you live in our Local Delivery Area or on orders over £65.00 for the rest of Norfolk.
Please Note: Any customers who order items which state Norfolk Delivery Only and are outside of Norfolk will get their order cancelled and refunded.
LOCAL DELIVERY SERVICE
If you live within the following postcode areas: NR1, NR2, NR3, NR4, NR5, NR6, NR7, NR8, NR9 3**, NR10 3**, NR13 6**, NR14 7**, NR18 0**, NR18 8**, NR18 9** you will qualify for free delivery on orders over £30.00.
Estimated delivery times are 2-5 days. Any questions, please feel free to contact us Tel: 01603 622891 ask for the Web Team or email us: sales@thornsdiy.com
Orders under £30.00, postage on standard items and paint up to 150ml is £4.95.
Paint over 150ml, large items and batteries is £4.95 as this is delivered by us and not courier.
Standard items and Paint, large items and batteries purchased together delivery is £4.95 as this is delivered by us.
For the rest of Norfolk it is free delivery on orders over £65.00
Orders under £65.00, postage on standard items and paint up to 150ml, large items and batteries is £4.95.
Paint over 150ml, large items and batteries is £6.75
Standard items and Paint up to 150ml, batteries purchased together delivery is £6.75
OUTSIDE NORFOLK
For the rest of the mainland UK, our postal charges is £4.95 on standard items & Paint up to 150ml.
£6.75 on Paint over 150ml, large items and batteries.
£6.75 on standard and Paint items, large items and batteries or free delivery on orders over £100.00.
Goods will be delivered within 2-5 working days. If you have any queries relating to the delivery of your order you can contact us on 01603 622891 or sales@thornsdiy.com
Please note: Due to excessive postage costs, we do not send paint over 250ml or large items to Northern Ireland, Scottish Highlands, Channels Islands or Isle of Man. If you try and purchase these items in these areas you will be refunded.
Thorns DIY Delivery Charges in Mainland UK, including VAT are as follows:
STANDARD ITEMS & PAINT UP TO 150ML |
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LOCAL DELIVERY (Delivered by us) |
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Under £30.00 NR1, NR2, NR3, NR4, NR5, NR6, NR7, NR8, NR9 3**, NR10 3**, NR13 6**, NR14 7**, NR18 0** |
£4.95 |
Over £30.00 NR1, NR2, NR3, NR4, NR5, NR6, NR7, NR8, NR9 3**, NR10 3**, NR13 6**, NR14 7**, NR18 0** |
FREE |
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Rest of Norfolk under £65.00 |
£4.95 |
Rest of Norfolk Over £65.00 |
FREE |
Delivery to rest of the Mainland UK under £100.00 |
£4.95 |
Delivery to rest of the Mainland UK over £100.00 |
FREE |
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LARGE ITEMS/ PAINT OVER 150ML/BATTERIES |
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LOCAL DELIVERY (Delivered by us) |
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Under £30.00 NR1, NR2, NR3, NR4, NR5, NR6, NR7, NR8, NR9 3**, NR10 3**, NR13 6**, NR14 7**, NR18 0** |
£4.95 |
Over £30.00 NR1, NR2, NR3, NR4, NR5, NR6, NR7, NR8, NR9 3**, NR10 3**, NR13 6**, NR14 7**, NR18 0** |
FREE |
Rest of Norfolk under £65.00 |
£6.75 |
Rest of Norfolk over £65.00 |
FREE |
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For the rest of the Mainland UK (excluding Northern Ireland, Channel Islands and Isle of Man) orders under £100.00 |
£6.75 |
For the rest of the Mainland UK (excluding Northern Ireland, Channel Islands and Isle of Man) orders over £100.00 |
FREE |
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STANDARD & LARGE/PAINT OVER 150ML/BATTERIES – MIXED ORDER |
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LOCAL DELIVERY (Delivered by us) |
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Under £30.00 NR1, NR2, NR3, NR4, NR5, NR6, NR7, NR8, NR9 3**, NR10 3**, NR13 6**, NR14 7**, NR18 0** |
£4.95 |
Over £30.00 NR1, NR2, NR3, NR4, NR5, NR6, NR7, NR8, NR9 3**, NR10 3**, NR13 6**, NR14 7**, NR18 0** |
FREE |
Rest of Norfolk under £65.00 |
£6.75 |
Rest of Norfolk over £65.00 |
FREE |
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For the rest of the Mainland UK (excluding Northern Ireland, Channel Islands and Isle of Man) orders under £100.00 |
£6.75 |
For the rest of the Mainland UK (excluding Northern Ireland, Channel Islands and Isle of Man) orders over £100.00 |
FREE |
We are happy to deliver outside Mainland UK but delivery costs will be quoted upon receipt of order. Please contact sales@thornsdiy.com for a postage quote.
CALL/CLICK & COLLECT SERVICE
We offer a call/click and collect service. You can either do this via our website at the checkout by selecting the 'Pick Up' Tab or by calling us with your order Tel: 01603 622891 or email us: sales@thornsdiy.com If emailing, please put 'Collection' in your subject field.
Read our full Terms and Conditions