We aim to deliver the goods in accordance with your order usually within the stated delivery time (except in exceptional circumstances) but not more than 30 days after the day you place your order, unless otherwise agreed between you and us. We reserve the right to deliver an order in instalments by separate delivery shipments.

COVID-19 UPDATE

CALL/CLICK & COLLECT SERVICE

We are now offering a call/click and collect service. You can either do this via our website or by calling us with your order Tel: 01603 622891. 

Please be aware that we are adhering the government recommendations of social distancing and when collecting your items you must stand behind the lines marked on the floor. 

We are currently not operating a next day delivery service by Royal Mail. However, if you are local (NR1-NR8) we can deliver to you with an estimated delivery time of 1-3 days to you via our Thorns Van.

For the rest of Norfolk - we use a local courier - price £3.95 However this is free is you spend over £50.00 Delivery times are up to 2-4 days in Norfolk and up to a week for the rest of the UK.

 Thorns DIY Delivery Charges in Mainland UK, including VAT are as follows; 

STANDARD

NEXT WORKING DAY

Orders under £15.00

Delivering to postcodes: 

NR1 - NR8

£3.95

 

Orders over £15.00

Delivering to postcode: 

NR1 - NR8

FREE

 

Orders under £50.00

Delivering to postcodes:

NR9 - NR35,  IP1 - IP33 PE30 - PE38

£3.95

Orders over £50.00

Delivering to postcodes:

NR9 - NR35,  IP1 - IP33 PE30 - PE38

FREE

Orders under £100.00

Delivering to the rest of the UK

£9.99

Orders over £100.00

Delivering to the rest of the UK

FREE


We are happy to deliver outside Mainland UK but delivery costs will be quoted upon receipt of order.

The Delivery Charge for deliveries to Ireland will be a minimum of £15.00 including VAT but will be confirmed upon receipt of order.

In most cases the standard service on orders received prior to 2:00pm for delivery to addresses in Mainland UK is that the goods will be delivered within 3-5 working days.

Local deliveries are done by us (NR1- NR8) and the rest are done by Royal Mail, or our local courier. If you have any queries relating to the delivery of your order you can contact us on 01603 622891 or e-mail us.

Read our full Terms and Conditions