We at Thornsdiy.com aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 21 days of receipt as long as it has not been used and is returned in its original undamaged packaging.
All you need to do is to contact us via the following methods: Letter, Email: sales@thornsdiy.com Fax: 01603 622952. We will then contact you to advise you on the best method of return. You should then return the item(s) to us by the agreed method.
Upon receipt of the item(s) we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging within 21 days. Unless otherwise agreed, you will be responsible for the costs for returning the goods to us.
FAULTY, INCORRECTLY SUPPLIED AND DAMAGED
If an item has been incorrectly supplied, received damaged, or is faulty then all you need to do is follow the Returns Procedures detailed above and please supply us with photos of the damaged goods. We will then arrange returning the item(s) free of charge. Upon receipt of the item(s) we will refund the full value of the goods and any carriage costs within 21 days.
How to contact us
Please contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you.
Thorns DIY
22 Exchange Street
Norwich
Norfolk
NR2 1AT
Phone: 01603 622891
Email: sales@thornsdiy.com
www.thornsdiy.com
Read our full Terms and Conditions.
